Terms, Conditions & Policies
Our Hotel Policies
- Minimum age required to check in is 21. Valid identification is required at check in.
- A valid credit card is required to confirm your reservation.
- Cancellation: Cancel by 4 PM local hotel time at least 2 days (48 hours) prior to arrival to avoid a 1 night(s) cancel penalty charge
- After you agree to the terms, you will receive an email confirmation letter within 2 hours. Please carefully review your reservation information.
- We will make every attempt to accommodate room location requests. However, these requests are not guaranteed.
- The hotel offers a limited number of connecting rooms in king to double/double configuration. Requests for connecting rooms must be made in advance, are subject to availability, cannot be guaranteed and, if available, are assigned at check-in. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them.
- Double occupancy is limited to two adults. Additional adults will result in added fees.
- Bookings or reservations of ten (10) rooms or more is considered a Group booking.
- Right of Refusal and Restrictions: Bookings or reservations of ten (10) rooms or more are considered a group booking within Valencia Group hotels, regardless of the booking channel. This number may vary at each Valencia Group hotel based on the total number of guest rooms at each location. If an individual, or group of individuals, reserve rooms; separately or together, or under alias names; totaling 10 or more rooms at the same location, for the same or similar stays e.g. weddings, social events, meetings, conferences, etc.; Valencia Group reserves the right to enforce Group terms and conditions for these reservations and/or refuse the bookings made in this manner, making them null and void. If you have questions about booking group accommodations at a Valencia Group hotel, please call our reservations center at 844.599.3871or e-mail email@example.com.
- Reserved rooms may not be resold to a third party.
- Right of Refusal and Restrictions: Reservations for rooms are non-transferable and may not, under any circumstances, be sold or otherwise transferred to a third party or individual. You may not advertise, market or otherwise offer Valencia Group hotel rooms, packages or promotional offers for sale in combined offers, or on blogs or third party websites, without the consent of Valencia Group. Valencia Group reserves the right to refuse any and all bookings made in this manner, making them null and void.
- Pet Policy: Pets are not allowed.