Policies & FAQs
A few important things to know before you arrive. Answers to the basics like check-in times, room details, rates, policies, and special offers. And if it’s not covered here, reach out. We’re always ready to help.
frequently asked questions
Planning a stay with us? We’ve gathered answers to the questions our guests ask most, from booking and check-in to amenities and policies, and everything in between. Can't find what you're looking for? Our team is just a message or call away.
What time can I check in, and when is check-out?
Check-in is 3:00 pm and check-out is 12:00 pm. Early check-in is honored when availability permits, or can be guaranteed at the time of booking.
How old do I have to be to check in?
Guests must be 21 or older, with valid identification.
What is the cancellation policy?
Cancellation is required 48 hours before arrival unless otherwise noted for special event dates; one night’s room and tax is charged otherwise. Non-refundable reservations cannot be cancelled or refunded.
How late will the hotel hold my room on arrival day?
All reservations require a credit card to hold the room. A deposit is required only for offers that specify one at the time of booking.
Can I book multiple rooms?
Reservations of ten or more rooms are a group booking and go through our Group Sales team. Reserved rooms may not be resold to a third party.
Can I request connecting or adjoining rooms?
Rooms are assigned at check-in. The George has a limited number of connecting rooms in king-to-double/double configuration; requests must be made in advance and are subject to availability.
Are there any additional fees?
A state cost recovery fee of $4.75 per room, per night, and a destination fee of $18 per room, per night (high-speed Wi-Fi and 24-hour gym access).
How do I pay for my room?
The George is a cashless hotel: credit card, debit card or contactless payment throughout the property. At check-in the hotel authorizes, but does not charge, your stay.
Where do I park?
Complimentary self-parking around the property and in Century Square’s adjacent garage; valet parking is available for a fee.
Does The George allow pets?
Yes, in designated pet-friendly rooms and public areas, a pet waiver and a non-refundable $150-per-pet fee at check-in. Service animals are always welcome.
Does The George allow smoking?
The hotel is 100% non-smoking; smoking is permitted only in designated open-air areas outside. A cleaning fee is assessed for any guest room where smoking has occurred.
Is breakfast included?
Complimentary breakfast is not included; 1791 Whiskey Bar & Restaurant serves breakfast, dinner, and late-night dining.
Does The George have a shuttle to Kyle Field?
Yes, complimentary on home game days, from three hours before kickoff until 90 minutes after the game.
Does The George have an airport shuttle?
No. Easterwood Airport is about three miles away (a 5–8 minute drive); taxis and rideshare are readily available.
What does double occupancy mean?
Double occupancy is limited to two adults; additional adults incur added fees.
Can I ship something to the hotel?
Yes, package-processing fees apply beyond the first package received for a guest.